1. Introduction

Welcome to InstaGO. We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

This Privacy Policy explains how InstaGO collects, uses, stores, and shares information when you use our website, mobile applications (Android and iOS), and related services (collectively referred to as the "Services").

By using InstaGO, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following information when you register or use our Services:

• Full Name
• Mobile Number
• Email Address
• Profile Photo
• Address Information
• Date of Birth (if applicable)
• Government-issued Identification (if required for verification)

2.2 Location Information

To provide location-based services, delivery tracking, and route optimization, InstaGO may collect:

• Real-time GPS location
• Background location data (when permitted by the user)
• Device location history

Location data is collected only with your permission.

2.3 Device Information

We may automatically collect:

• Device model
• Operating system
• IP address
• Browser type
• Device identifiers
• App version
• Mobile network information

2.4 Usage Information

We may collect information regarding:

• App usage patterns
• Pages visited
• Features used
• Search history
• Transaction history
• Error logs and crash reports

3. How We Use Your Information

We use collected information to:

• Create and manage user accounts
• Provide requested services
• Process transactions
• Enable delivery and tracking services
• Improve app performance
• Personalize user experience
• Send notifications and service updates
• Prevent fraud and misuse
• Comply with legal obligations
• Provide customer support

4. Permissions Used by the App

Depending on the features you use, InstaGO may request access to:

Location

Used for:

• Delivery tracking
• Route optimization
• Nearby service discovery

Camera

Used for:

• Profile photos
• Uploading documents
• Capturing delivery proof

Storage/Photos

Used for:

• Uploading images and documents
• Saving receipts and reports

Notifications

Used for:

• Order updates
• Delivery status
• Promotional communications (optional)

Phone

Used for:

• Customer support calls
• Driver/customer communication

Users can manage permissions through their device settings.

5. Sharing of Information

We do not sell personal information.

We may share information with:

Service Providers

Third-party vendors that assist with:

• Cloud hosting
• Payment processing
• Analytics
• Customer support
• Notification delivery

Delivery Partners

Information necessary to fulfill deliveries and services.

Legal Authorities

When required by law, court order, or regulatory obligations.

Business Transfers

In the event of a merger, acquisition, or sale of assets.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Secure servers
• Encryption technologies
• Access controls
• Monitoring and security audits

However, no method of transmission or storage is completely secure.

7. Data Retention

We retain personal information only as long as necessary for:

• Providing services
• Legal compliance
• Resolving disputes
• Enforcing agreements

When no longer required, information is securely deleted or anonymized.

8. Your Rights

Depending on applicable laws, users may have the right to:

• Access personal data
• Correct inaccurate information
• Delete personal information
• Withdraw consent
• Restrict processing
• Request data portability

Requests can be submitted through the contact information provided below.

9. Children's Privacy

InstaGO is not intended for children under the age of 13 (or applicable local age requirement). We do not knowingly collect personal information from children.

10. Third-Party Services

Our Services may contain links to third-party websites, payment gateways, maps, or services. We are not responsible for the privacy practices of third parties. Users should review their respective privacy policies.

11. International Data Transfers

Your information may be stored and processed in locations outside your country where our service providers operate. We take reasonable measures to ensure adequate data protection.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page along with the updated effective date. Continued use of the Services after updates constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions regarding this Privacy Policy, please contact:

InstaGO
Email: privacy@instamile.co.in
Support Email: support@instamile.co.in
Website: www.instamile.co.in
Address: No:376, 2nd floor, 3rd main Road, Pai layout, Hulimavu, off Bannerghatta road, Bengaluru - 560056.
Phone: 9663139830

14. Consent

By accessing or using InstaGO, you acknowledge that you have read, understood, and agreed to this Privacy Policy.