Welcome to InstaGO. These Terms and Conditions ("Terms") govern your access to and use of the InstaGO mobile application, website, and related services ("Services").

By accessing or using InstaGO, you agree to be bound by these Terms.

1. About InstaGO

InstaGO is a technology platform that facilitates logistics, delivery, transportation, warehousing, and related services by connecting customers, delivery partners, warehouse operators, merchants, and service providers.

InstaGO acts as a facilitator and technology provider and does not own the goods being transported unless explicitly stated.

2. Eligibility

To use InstaGO, you must:

• Be at least 18 years old.
• Have the legal capacity to enter into binding agreements.
• Provide accurate and complete registration information.
• Comply with all applicable laws and regulations.

3. User Registration

Users may be required to create an account using:

• Mobile number
• Email address
• OTP verification
• Other authentication methods

You agree to:

• Keep your credentials secure.
• Maintain accurate account information.
• Notify InstaGO immediately of unauthorized account usage.

You are responsible for all activities conducted through your account.

4. Services Offered

InstaGO may provide:

• Last-mile delivery services
• Goods transportation
• Warehouse booking
• Fleet management
• Shipment tracking
• Order management
• Payment processing
• Driver and partner onboarding

Services may vary by location and availability.

5. User Responsibilities

You agree not to:

• Use the platform for unlawful purposes.
• Upload false information.
• Transport prohibited goods.
• Violate transportation regulations.
• Interfere with platform operations.
• Attempt unauthorized access to systems.

Users are solely responsible for the legality of goods shipped through the platform.

6. Prohibited Items

The following items are prohibited:

• Illegal substances
• Weapons and ammunition
• Explosives
• Hazardous chemicals
• Counterfeit goods
• Stolen goods
• Live animals (unless specifically permitted)
• Any item prohibited by applicable law

InstaGO reserves the right to refuse service for prohibited items.

7. Pricing and Payments

Service charges may include:

• Transportation fees
• Convenience fees
• Taxes
• Additional service charges

All applicable taxes shall be charged as per government regulations.

Payments may be processed through third-party payment gateways.

8. Cancellation and Refunds

Customer Cancellation

Orders may be cancelled before pickup.

Refund eligibility depends on:

• Service status
• Time of cancellation
• Applicable cancellation charges

InstaGO Cancellation

InstaGO reserves the right to cancel services due to:

• Safety concerns
• Operational issues
• Regulatory requirements
• Force majeure events

Refunds, if applicable, will be processed within a reasonable period.

9. Delivery and Transportation

Estimated delivery times are indicative only.

Delays may occur due to:

• Traffic conditions
• Weather conditions
• Government restrictions
• Operational challenges
• Force majeure events

InstaGO does not guarantee delivery within estimated timelines.

10. Warehouse Services

Where warehousing services are provided:

• Users remain owners of stored goods.
• InstaGO is not liable for inherent defects in stored goods.
• Storage fees apply as communicated.

Users must not store prohibited or dangerous materials.

11. Intellectual Property

All rights, titles, and interests in:

• Application software
• Logos
• Branding
• Content
• Technology

remain the exclusive property of InstaGO and its licensors.

No content may be copied, modified, or distributed without permission.

12. Third-Party Services

The platform may integrate with:

• Payment gateways
• GPS providers
• Mapping services
• SMS providers
• Analytics providers

Use of third-party services is subject to their respective terms and policies.

13. Limitation of Liability

To the maximum extent permitted by law, InstaGO shall not be liable for:

• Indirect damages
• Consequential losses
• Loss of profits
• Business interruptions
• Data loss
• Delays caused by external factors

Total liability shall not exceed the amount paid for the specific service giving rise to the claim.

14. Indemnification

You agree to indemnify and hold harmless InstaGO, its employees, directors, affiliates, and partners against claims arising from:

• Violation of these Terms
• Illegal activities
• User negligence
• Violation of third-party rights

15. Suspension and Termination

InstaGO may suspend or terminate accounts for:

• Fraudulent activities
• Policy violations
• Illegal activities
• Misuse of services

Termination may occur without prior notice in severe cases.

16. Company Legal Entity Details

"InstaGO is operated by Insta Mile Logistics Pvt Ltd, a company incorporated under the laws of India."

Contact Information

Email: support@instamile.co.in
Website: www.instamile.co.in
Phone: +91 9663139830
Address: No. 376, 2nd Floor, 3rd Main Road, Pai Layout, Hulimavu, Off Bannerghatta Road, Bengaluru, Karnataka 560056, India